Refund policy

Return & Exchange Policy

By making a purchase, you acknowledge, understand, and agree to adhere to the following terms and conditions.

1. Cancellations

Orders can be cancelled within 24 hours of placement.
Orders placed during sales or promotional events are not eligible for cancellation or refund; however, they remain eligible for exchange and store credits.

2. Exchanges

General Policy

Exchanges are accepted within 48 hours of delivery.
To be eligible, the product must be unused, in its original condition, with original tags and packaging intact.

Steps to Initiate an Exchange or Return

Log in to our website using your email and OTP.
Go to your order details, click "Request Return", and specify the reason.
- For exchanges, mention the desired size in the notes section.
- For store credits, leave the notes section blank.
Submit your request. Upon approval, you'll receive a confirmation email.
Our courier partner will initiate a reverse pickup within 24 hours of approval.
After pickup, we'll process your exchange or store credits within 24 hours.
If the reverse pickup is not completed by the courier, or if you're unavailable to hand over the product within 24 hours, please inform us promptly so we can reschedule.

Note:

We offer two attempts for reverse pickup. If both are unsuccessful, it becomes the customer's responsibility to arrange and ship the product back to us.
Purchases made during clearance sales are eligible only for store credits upon return.

3. Refund Policy

Eligibility for Refunds Refunds are only processed if:

The order is delayed beyond the shared delivery date, or
A wrong product has been delivered.

Refunds are not applicable if:

The order is refused upon delivery, despite being dispatched on or before the promised date.
The product has already been delivered and received by the customer.

Processing Timeline

Refunds will be initiated within 20–40 working days via the original payment method.
Once initiated and an ARN (Acquirer Reference Number) is generated, you can check with your bank if the refund isn't reflected within 3–7 days.
Refund timelines depend on your bank's processing schedule.
International refunds may take longer depending on the payment cycle with your bank and payment gateway.

4. Domestic Exchanges

Size Exchanges: Allowed on all apparel (excluding clearance sales). Reverse pickup will be arranged, and a new order with the exchanged size will be processed upon pickup, subject to availability.
Return Form Submission: Returns or exchanges are accepted only when requested through our return form. Unauthorised returns will not be accepted.

5. International Exchanges

Customers must bear shipping charges for to-and-fro exchanges.
Upon filling the return form, our team will assist within 24–48 hours.
Customers need to send the product to our warehouse and share shipping details.
A new order will be placed upon receipt of the product, with applicable shipping charges billed separately.

6. Damaged Products

Packages with visible damage on delivery should be refused.
If the product inside is damaged, share images with us at namaste@unnisbees.com or on our social media within 24 hours of delivery.

Note: Uneven colour and slight texture variations are natural characteristics of printed and handcrafted fabric, and are not considered defects.

7. Quality Check Parameters for Returns

Returned products must:

Be unused and undamaged.
Retain original tags and packaging.
Show no signs of tampering or alteration (e.g., opened stitching).

Failure to Meet Quality Check Products failing the quality check will be returned to the customer, with shipping and reverse-pickup charges applicable.